Shipping

Last Updated: 17.09.26

At Kelvian Labs, we aim to provide fast, discreet, secure, and reliable delivery for all eligible orders.

We use appropriate packaging and delivery services to help ensure that orders are transported securely and arrive within the estimated delivery timeframe.

1. Shipping Timeframes

We aim to dispatch orders promptly. Estimated delivery timeframes are:

  • United Kingdom (UK): 1–3 working days
  • European Union (EU): 3–7 working days
  • Rest of World (ROW): 7–11 working days

Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier operations, customs clearance, public holidays, or circumstances outside our reasonable control.

Orders placed after 2 PM UK time, or on weekends or public holidays, will normally be processed on the next working day.

2. Shipping Service

Where available, we provide express delivery services using appropriate courier or delivery providers.

While we aim to meet the estimated delivery timeframes, delays can occasionally occur due to courier operations, customs procedures, weather conditions, regulatory requirements, or other circumstances outside our control.

If your order is significantly delayed, please contact us at Info@kelvianlabs.co.uk so that we can review the delivery status and provide appropriate assistance.

3. Discreet & Secure Packaging

Orders are packaged using discreet and secure packaging designed to protect the contents and maintain customer privacy during transit.

Where appropriate, external packaging may use limited product information and will not unnecessarily display detailed information about the contents.

Our packaging is designed to provide secure and discreet delivery while maintaining appropriate shipping and handling standards.

4. Order Tracking

Once your order has been dispatched, you will normally receive a confirmation email containing the available tracking information.

You can use the tracking number provided to monitor the progress of your delivery through the relevant courier.

If tracking information has not updated within 48 hours after dispatch, please contact us so that we can investigate the status of your shipment.

5. Customs & International Orders

For orders shipped outside the United Kingdom, customers are responsible for ensuring that the products they order are permitted for import, possession, and use under the laws and regulations applicable in their destination country.

  • Customers are responsible for checking applicable import requirements before placing an international order.
  • Import duties, taxes, customs charges, or other fees may apply depending on the destination and local regulations.
  • Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
  • Delivery may be delayed while an order is being processed by customs or other relevant authorities.

Kelvian Labs will provide reasonable shipping or order documentation where appropriate, but customers remain responsible for complying with the laws applicable to their destination.

6. Lost, Delayed or Damaged Orders

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, we may request information such as photographs, delivery details, or other evidence to help us investigate the issue with the relevant courier.

Depending on the circumstances and applicable consumer rights, we may arrange a replacement, refund, or another appropriate resolution.

Nothing in this policy affects any statutory rights you may have under applicable law.

7. Address Accuracy

Please carefully check your delivery address before completing your order.

Once an order has been dispatched, we may not be able to change, redirect, or intercept the shipment.

If an order cannot be delivered because incorrect or incomplete address information was provided, please contact us as soon as possible so that we can advise on the available options.

8. Delivery Restrictions

We may restrict or decline delivery to certain destinations where shipping, import, regulatory, payment, or other legal requirements prevent us from safely or lawfully fulfilling an order.

We reserve the right to cancel or decline an order where we reasonably believe that fulfilling the order would breach applicable laws, regulations, or our internal compliance requirements.

9. Contact Us

For delivery questions, tracking concerns, or shipping-related issues, please contact our support team:

Email: Info@kelvianlabs.co.uk

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