Privacy Policy

Last Updated: 17.09.26

1. Introduction

Kelvian (“Kelvian”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Identity information: your name and, where necessary, other information you provide to identify yourself.
Contact information: email address, telephone number, billing address, delivery address, and other contact details.
Account information: username, account details, and information associated with your customer account.
Order information: products purchased, order history, delivery information, and related transaction details.
Payment information: payment status, transaction references, and limited payment-related information. Payment card details are normally processed directly by our third-party payment providers.
Communications: information you provide when contacting us by email, contact forms, or other communication methods.
Technical information: IP address, browser type, device information, operating system, approximate location, and information about how you interact with our website.
Usage information: pages visited, links accessed, session information, and other website usage data.
Cookie information: information collected through cookies and similar technologies used on our website.

3. How We Collect Your Information

We may collect personal information directly from you when you:

create or use an account;
place an order;
complete a checkout or payment;
contact us;
subscribe to marketing or other communications;
submit a form on our website; or
otherwise provide information to us.

We may also automatically collect certain technical and usage information when you browse or interact with our website.

In some circumstances, we may receive information from third-party service providers involved in payment processing, website hosting, analytics, delivery, security, or other services necessary to operate our website.

4. How We Use Personal Information

We may use your personal information for the following purposes:

to create and manage your customer account;
to process and fulfil orders;
to arrange delivery and provide order-related updates;
to process payments and prevent fraudulent transactions;
to respond to enquiries and provide customer support;
to maintain and improve our website and services;
to maintain website security and protect against fraud, abuse, or unauthorised activity;
to comply with applicable legal and regulatory obligations;
to maintain appropriate business and transaction records; and
where permitted, to send marketing communications in accordance with your preferences.

5. Legal Basis for Processing

Where the UK GDPR applies, we process personal information using one or more lawful bases, depending on the circumstances.

These may include:

Contract: where processing is necessary to provide products or services you have requested or to take steps at your request before entering into a contract.
Legal obligation: where processing is necessary for us to comply with a legal or regulatory requirement.
Legitimate interests: where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and interests.
Consent: where we ask for your consent to process information for a specific purpose, such as certain marketing communications or non-essential cookies.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about products, services, or other updates.

Where consent is required, we will only send marketing communications where you have provided the necessary consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential service or transactional communications, such as order confirmations, delivery updates, or account-related messages.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, improve functionality, analyse website usage, and support security.

Cookies may include:

Essential cookies: required for core website functionality, account features, shopping cart functionality, checkout, and security.
Preference cookies: used to remember choices and preferences.
Analytics cookies: used to understand how visitors use the website and help us improve its performance.
Marketing cookies: where used and permitted, these may help provide relevant marketing or measure advertising activity.

Where required by law, we will request your consent before placing non-essential cookies on your device.

8. Sharing Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

payment processors and payment service providers;
website hosting and technical service providers;
delivery and courier companies;
email and communication service providers;
website security and fraud-prevention providers;
analytics and website performance providers;
professional advisers, where necessary; and
government, regulatory, law-enforcement, or other authorities where we are legally required to do so.

Third-party providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

9. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected at checkout, payment information may be collected and processed directly by the relevant payment provider.

Kelvian does not normally store complete payment card details on its own systems.

Payment providers may process your information in accordance with their own privacy policies and terms.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.

The retention period may vary depending on the type of information and the reason it is being retained.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, subject to any applicable legal or regulatory requirements.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore take appropriate care when using the internet and protecting your account credentials.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information where there is no lawful reason for us to continue processing it;
request restriction of processing in certain circumstances;
object to certain processing, including some processing based on legitimate interests;
withdraw consent where processing is based on consent; and
request certain personal information in a portable format where the right to data portability applies.

These rights are subject to applicable legal conditions and exemptions.

14. How to Exercise Your Rights

If you would like to exercise your data protection rights or ask a question about how we handle your personal information, please contact us using the details below.

Email: Info@kelvianlabs.co.uk

We may need to request additional information to verify your identity before responding to certain requests.

We aim to respond to valid requests within the timeframe required by applicable data protection law.

15. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or data-processing practices.

When we make changes, we will update the “Last Updated” date shown at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

18. Contact Us

If you have any questions about this Privacy Policy, how we process your personal information, or your data protection rights, please contact us:

Kelvian